Privacy policy
We protect your information with clear, honest practices and respect your trust completely.
1. IntroductionClimatesie (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard the personal information you provide when you contact us through our website, email, or phone. It applies specifically to enquiries related to air conditioning installation, servicing, and quotations.
2. Information We CollectWhen you submit a contact form or reach out to us directly, we may collect:NameEmail address Phone numberAddress or installation locationDetails about your enquiryAny attachments you choose to send
3. How We Use Your InformationWe use your information solely to:Respond to your enquiry or provide a quotation.Arrange site visits, installations, or follow‑up communication.Maintain internal records of customer enquiries and work carried out.Improve our customer service and website experience.We do use your contact details for marketing unless you explicitly opt in.
4. Legal Basis for ProcessingUnder UK GDPR, we process your personal data based on:
Legitimate interest to respond to your enquiry and provide our services.
Contractual necessity when preparing or fulfilling a service agreement.
Consent if you opt in to receive marketing communications.
5. How We Store and Protect Your DataWe store your information securely using industry‑standard safeguards. Access is restricted to authorised team members who need the information to respond to your enquiry or carry out work.We retain enquiry information only for as long as necessary to handle your request or comply with legal obligations.
6. Sharing Your InformationWe do not sell or share your personal data with third parties for marketing.
We may share limited information only when necessary to deliver our services, such as:Qualified engineers or subcontractors attending your propertySuppliers delivering equipment to your addressAll partners are required to handle your data securely and in line with UK GDPR.
7. Your RightsYou have the right to:Access the personal data we hold about youRequest corrections to inaccurate informationRequest deletion of your data (where legally possible)Withdraw consent for marketing at any timeLodge a complaint with the Information Commissioner’s Office (ICO)To exercise any of these rights, contact us using the details below.
2. Information We CollectWhen you submit a contact form or reach out to us directly, we may collect:NameEmail address Phone numberAddress or installation locationDetails about your enquiryAny attachments you choose to send
3. How We Use Your InformationWe use your information solely to:Respond to your enquiry or provide a quotation.Arrange site visits, installations, or follow‑up communication.Maintain internal records of customer enquiries and work carried out.Improve our customer service and website experience.We do use your contact details for marketing unless you explicitly opt in.
4. Legal Basis for ProcessingUnder UK GDPR, we process your personal data based on:
Legitimate interest to respond to your enquiry and provide our services.
Contractual necessity when preparing or fulfilling a service agreement.
Consent if you opt in to receive marketing communications.
5. How We Store and Protect Your DataWe store your information securely using industry‑standard safeguards. Access is restricted to authorised team members who need the information to respond to your enquiry or carry out work.We retain enquiry information only for as long as necessary to handle your request or comply with legal obligations.
6. Sharing Your InformationWe do not sell or share your personal data with third parties for marketing.
We may share limited information only when necessary to deliver our services, such as:Qualified engineers or subcontractors attending your propertySuppliers delivering equipment to your addressAll partners are required to handle your data securely and in line with UK GDPR.
7. Your RightsYou have the right to:Access the personal data we hold about youRequest corrections to inaccurate informationRequest deletion of your data (where legally possible)Withdraw consent for marketing at any timeLodge a complaint with the Information Commissioner’s Office (ICO)To exercise any of these rights, contact us using the details below.